So, I've been frustrated a little this past week or so. I decided over a month ago that I was going to redesign my website, www.jessicarector.com. It took me a while and lots of time investigating who I would hire to design the site. I wanted a good looking one, but I was also on a budget. I was told about elance.com, which is a great site if you are looking to hire someone for a similar job. They also offer other services like sales and programming.
Anyways, I posted my job but had trouble deciding exactly who I wanted to design my site. I looked over several portfolios, and the compared the prices. The prices differed by several thousands, so was weighing the benefits and costs. I finally decided on someone to design the site.
Before they began, I needed to change my hosting company, because I needed to make sure the host could support what was going to be done. I also found some cheaper hosting companies online, so I was changing. I looked into several and finally decided on justhost.com.
I've had nothing but problems with them. They initially told me that I wouldn't have to redesign my site. I wanted to keep my same site as it was until the redesign was finished. When I went to look at my site, it didn't exist. Someone else told me I would have to start all over with my site.
I wanted to be able to find a clear, clean template, and there isn't one. Then it gave you sites where you can buy a template. Well, I certainly didn't want to do that, considering I was only going to have it for a few weeks. Then I had problems with the email. I couldn't send or receive emails.
I was just trying to upload a media file. I just did a new interview a week ago. It was edited and ready to be uploaded to the site. So I contacted justhost to find out how to upload a large media file. It would only let me upload one that was 10 MB and my media file was 21 MB. The first person told me that I needed to download an ftp program. I did that, but then I couldn't remember what else I needed to do, because I had to do this with my other hosting company. I contacted justhost again to ask what I needed to do next. This person told me that I wasn't allowed to put videos on my site.
Now, does that make any sense? Why am I not allowed to upload my own videos on my own site? I had spoken to other workers from justhost and no one bothered to tell me this before, so you can imagine how mad I was. The agent said it states this in their terms and conditions. Now...how many people actually read all the terms and conditions? Shouldn't they say this when you are signing up for their service or shouldn't someone ask when you call asking about their service. I called justhost three times asking all kinds of questions before I transferred my domain name to them. It doesn't say anything on their site about not being able to upload video files. I guess they really do expect everyone to read their 20 pages or so to their terms and conditions.
Of course I can't transfer my domain again for 60 days. So, I'm going to have a very pathetic looking website for 60 days. Then I had to email my new designer and let him know about this, because he was expecting it to go live when he was finished. I don't even know if he will be able to keep the formatted version for two months. I'm hoping he understands, especially since I have been very understanding with them. It has taken them two weeks and the home page isn't even finished. Oh, and he told me it would be completely finished in three weeks. So, I guess this buys him a little more time to finish the work.
It's just frustrating that justhost doesn't bother to tell new clients that video or audio files can't be uploaded. They don't have it anywhere on their site. It just seems like they are being a little sneaky about it, and I don't like that. I mean, can't you just be forthcoming with it.
I guess all I have left to say is, "Welcome to my world." Life is never easy...but in the end, it will all be worthwhile...and it will make a great story.
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