I was talking with some co-workers today who told me that Oprah had recently said that in a time of economic crisis that it's okay to tip only 10%. Unlike so many of you, this is the first that I have actually heard of Oprah saying this. So, before emailing her, which I was about to do, I decided I needed to do some research. After all, I had not heard this myself, I was getting it from other people.
Now, I'm going to be honest, there are a few things that really bother me about tipping, but I'll get to that later. I looked up online about this Oprah and 10% tipping being okay thing. I did find a few people who say they actually saw the show where she made this statement. Many places I found said it was a rumor, and there was nothing to it.
Then there are others who say that Harpo took down the show where she made this statement, because it was getting too much negative backlash. I mean, this could be a real possibility. I was talking to my friend, Marc, once about something Oprah said on her show, and how I couldn't believe she said it. He said, "Sometimes you say something on live T.V. that sounds differently than the way you mean it to sound. But since it's live T.V. you can't take it back." Well, Oprah is live to tape, except on Fridays Live these days. So, technically, they can edit it. Nevertheless, I understand what he is saying. So, maybe Oprah didn't realize the backlash she would get from saying that it's okay to tip 10%, if in fact she said it.
Who really knows if she did? There is really no definitive answer.
On to what bothers me about tipping....IF you CAN'T afford a proper tip, then DON'T get the service! A PROPER tip is 20%!!! Not 15%! Not 18%! 20%! If the service is good, then tip OVER 20%! Twenty percent is average, and let me explain why...Because the server lives and make his/her living on ONLY the tips! And the server ISN'T getting the full 20%. He/She has to tip out the busser, bartender, sommelier, hostess, food runner, Maitre D', etc. There are plenty of people who get a percentage of the server's tips. So, the 20% that you think the server is getting, in reality, he/she may only be getting 75% of it...instead of the full 100%.
For instance, if you tip $20, thinking the server is getting $20. Actually, the server may only be getting $15.
If you buy wine, you MUST TIP on the wine, because the server HAS TO TIP out on the wine. So, if you are not tipping on the wine, then the server is paying for your to drink the wine! If you think, "Well, I'll just hand the sommelier $20, and deduct that tip from the server." THAT'S NOT the way to do it. Because the server is still having to tip out on the wine from his/her tips, and the sommelier is getting part of the server tips. So, you are really doing a lot of damage this way. Because not only is the server giving up some of his/her tips to the sommelier, you just doubled tips the sommelier for doing less work than the server has done. What good is that for anyone involved?
When you go out to eat, put yourself in the server's shoes. We are all allowed to have a bad day at work. When you have a bad day or when things don't go right for you, you are still getting paid the same amount of money. Well, maybe the server got in a car wreck before work or he/she is dealing with an illness in the family. You don't need to give a bad tip, because you just don't know what's going on in the server's life.
Also, if the food doesn't come out the way you want it, don't blame the server. He/She is not in the back cooking it. If the steak is not the right temperature, it's not the server's fault. If the restaurant is out of the wine you want, it's not the server's fault. He/She didn't do the wine inventory, nor does he/she order the wine. You don't give a bad tip, just because things don't go perfectly. Would we all like our restaurant experiences to be perfect? Absolutely! But when you are at work, do all of your days go perfectly??? NO! Then why would you deduct money from a server, because your day wasn't perfect?
You know you have had bad days, when things didn't go quite right...your boss didn't deduct from your salary, so don't do it to someone else. Consider what it's like to be a server...the different people you meet, the multitude of varying expectations, and the array of personalities. If you ever decide to give less than a 20% tip, then you NEED to get a job as a server, because your perspective would definitely change!
"When you go out to eat, put yourself in the server's shoes."
ReplyDeleteI do and MOST of the times, I would do things A LOT DIFFERENTLY as far as when things go wrong such as SAYING SORRY WHEN MISTAKES HAPPEN is a RARITY with servers. If you aren't nice, WHY should we be as NICE in the tip?
I also put myself in my server's shoes when it comes to DUH mistakes like bringing you the completely wrong food or bringing an appetizer without the condiments the item COMES WITH or a condiment that was added to it. Yes I make mistakes at work, but if I were a server, I'd EXPECT and DESERVE to have TIP POINTS taken off for mistakes. That's the name of the game when it comes to tipping is mistakes; and how you handle them VERY MUCH AFFECTS how much the customers want to give you as to how much you have EARNED and HOW NICE YOU WERE.
"We are all allowed to have a bad day at work. When you have a bad day or when things don't go right for you, you are still getting paid the same amount of money. Well, maybe the server got in a car wreck before work or he/she is dealing with an illness in the family."
While I understand this, if you are having such a bad day that you are RUINING other people's outings, GO HOME PLEASE!! While sometimes we need money and can't miss work, if you are doing so terribly, you are going to LOSE money anyways by having to tip out servers out of your own pocket due to stiffing or very low tips, so WHY bother working?
"You don't need to give a bad tip, because you just don't know what's going on in the server's life."
If you don't care about OUR dining experiences, WTF should we **CARE** that much about YOUR MONEY? WHAT GOES AROUND, COMES AROUND. Don't you and most servers give minimal service to the customers that don't tip or tip low? If you do, then WHY can't we do the same to you? If you don't, still, WHY should we care about YOU if you don't care about US?
I don't care what's going on in your life and you shouldn't care about what's going on in our personal lives. This is a JOB, NOT CHARITY. You ***EARN**** your pay, it's not a GOD GIVEN RIGHT!!
You don't care if some customers are living from pay check to pay check, so WHY should we care as much about your tip if you give us shitty service?
"IF you CAN'T afford a proper tip, then DON'T get the service! A PROPER tip is 20%!!! Not 15%!"
We can afford to tip very much so, but if you don't give us the PROPER SERVICE, WHY SHOULD YOU HAVE EARNED THE PROPER TIP? 15% is not a good tip for excellent service, but is a good tip for service with some mistakes.
See you don't care about customer's money problems, so WHY should anyone care as much about yours? You seem selfish yourself to say this.
I will agree that when you have excellent service not to give a shitty tip, but when you have bad service, WHY should you receive a good tip? You didn't care about us, so WHY should we care about you as much or if it's really bad service, WHY care at all?
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"Also, if the food doesn't come out the way you want it, don't blame the server. He/She is not in the back cooking it."
ReplyDelete1. They can put in the order wrong into the computer or if it's a written ticket they submit, they could have written something down wrong or hard to read.
2. They could have forgotten to put in the order in the first place.
3. Most mistakes with food are visible if the same server that took the order brought out the food and if it's another server/food runner, they can only go by that ticket, so if the ticket wasn't right, it's the server's fault and if the ticket was right with an obvious mistake that you don't have to TOUCH the food to notice the mistake, it's the fault of the other server or food runner unless it is condiments, because they can be brought out ahead of time regardless of WHO delivers the food to you.
These are a lot of mistakes that ARE the server's fault:
A. Condiments of any kind regardless of who brings out the food can be brought out by the server ahead of time.
B. If someone orders extra crispy bacon with their pancakes, then the bacon looks limp, not stiff, and you can even see some white fat on it, guess what? MY SERVER COULD HAVE SEEN THAT TOO AND TOLD THE COOKS IT WASN'T CORRECT, TO RECOOK IT INSTEAD OF BRINGING IT TO ME WRONG IN THE FIRST PLACE!
C. If I asked for bbq sauce on the side of my ribs and none on my ribs, if when you take the plate from the kitchen, my ribs have bbq sauce on them guess what? It's YOUR FAULT you BROUGHT me the ribs with bbq sauce on them. That's a DUH mistake.
D. I have had this happen twice that I ordered 2 sides of bbq sauce with baby back ribs, then the servers brought out ribs without any bbq sauce. They didn't listen. I NEVER SAID I didn't want bbq sauce on the ribs and that I wanted it "on the side", I said I wanted "2 SIDES" of bbq sauce. If you think about it, that means I want a LOT of bbq sauce. If I said I wanted it on the side, then that's different, but I didn't. I also didn't say I wanted no bbq sauce on the ribs either. Ever since those 2 times, I end up telling my server I want bbq sauce on the ribs as well as 2 sides of bbq sauce, although, I shouldn't have to tell them what's already on the menu already. It comes with bbq sauce, so I shouldn't have to truly say that. It's pathetic that they ASSUMED I wanted my ribs delivered completely dry. One waitress at Bennigan's doubted herself before she handed me my plate when it was in her hand and asked if I wanted bbq sauce on the ribs. I was thinking, it would have been nice if she was confused to have asked me when she was getting ready to put in the order. What an IDIOT!!
E. Any wrong side dishes or entrees are the fault of the server if they bring out the food even if they put in the order right. You can tell the difference between a baked potato and mac n' cheese, yet, a waiter at Logan's Roadhouse was so stupid as to bring me mac n' cheese when I ordered a baked potato. I noticed it within 5 seconds of the food hitting my table. Like DUH a baked potato looks completely different from mac n' cheese.
F. Any MISSING side dishes, appetizers, condiments, or entrees ARE the server's fault if they bring out the food as well. Have had that happen a few times or so. Our servers aren't blind, so they can tell if something is missing or not.
G. I have seen a red steak delivered to someone before at Outback which means let's say the customer ordered their steak well done, that the server that took the order if they ended up bringing out the food could have noticed the color difference.
H. If something looks burnt such as a piece of bread with the food and the person didn't order it burnt, my server is at fault for serving me that.
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ReplyDeleteI. If my server forgets an item that an entree or appetizer comes with, that's their fault if they brought me my food.
F. I have ordered at Outback my fries "lightly cooked" "Not overdone and yellow not brown." I have had their fries before cooked the way I like them before many of times before this time I am talking about. This stupid waitress decided to blame the kitchen staff for REALLY DARK BROWN FRIES as if she was blind or something and my husband even told me he could see that they were really dark. My husband may not agree with me on every subject of course, but with that, you could EASILY tell just by LOOKING that those fries were overdone and very dark. She said she put in the order correctly. I am thinking, SO? I wish I could have said "Are you blind?" That was HER FAULT she DECIDED TO SERVE ME THOSE FRIES THAT WEREN'T CORRECT. I noticed the mistake within 3 seconds of my food being placed in front of me.
G. If the original server that took the order brought out the food, they can EASILY NOTICE if BACON is crispy or not just by simply LOOKING at the bacon and decide to deliver it or not by comparing their WRITTEN ORDER to the plate of food.
http://www.bunrab.com/dailyfeed/dailyfeed_images_feb-07/df07_02-04_baconn.jpg
You can tell this bacon in the above picture is crispy and would be acceptable to bring to the customer that orders crispy bacon.
You can tell in this picture below this bacon isn't crispy at all, it's soggy. If I were server, if the customer ordered it crispy, I would TELL THE COOK "The customer wanted their bacon crispy, please cook it more."I WOULD REFUSE TO SERVE IT. If I ran the food for another server, I would compare the ticket to the food and if the ticket was correct that it had on it crispy, I would tell the cook that the bacon is supposed to be crispy, cook it more. I WOULD REFUSE TO SERVE IT.
http://4.bp.blogspot.com/_vv2IGE5obwk/RwVi-0hZziI/AAAAAAAABjc/m6bP-Te_wJE/s320/IMG_8338.jpg
"If the steak is not the right temperature, it's not the server's fault."
Most of the time, NO, but SOMETIMES it can be if the server PRESSES THE WRONG BUTTON. You CAN press the medium well button instead of well done. It IS POSSIBLE. My husband and I have had wrong entrées by servers ADMITTED putting in the orders wrong.
"If the restaurant is out of the wine you want, it's not the server's fault."
I AGREE 100%. That is a manager issue completely, not a server issue. WHY would anyone blame their server for being out of something? That's just dumb.
"You don't give a bad tip, just because things don't go perfectly. Would we all like our restaurant experiences to be perfect? Absolutely! But when you are at work, do all of your days go perfectly??? NO! Then why would you deduct money from a server, because your day wasn't perfect?"
Because that's how tipping works. You aren't having to tip by LAW, so if you messed up, WHY be nice back as much? Think about it. You weren't nice to US, so WHY should we be nice to you?
MOST of the times, the servers don't check over things and that is the #1 reason WHY mistakes get to the table. Can you HONESTLY TELL me you check EVERY SINGLE DETAIL ON THE PLATES THAT YOU CAN TELL JUST BY LOOKING AT THE ITEMS ***BEFORE**** you decide to BRING THEM TO THE CUSTOMERS? I doubt that, because so many times DUH mistakes come to our table.
I don't deduct SOME MINOR mistakes as harshly or sometimes not at all if the server is NICE about the mistake. MOST of the time, I don't hear a sorry when they forgot my ranch as they SHOULD. They could easily have PREVENTED themselves from forgetting it by offering to bring it out ahead of time as MANY servers have done for me throughout the years since late 2000. We have been going out to eat 2-3 times a weekend, almost every weekend since late Nov. 2000, so we have been through good and bad times.
"You know you have had bad days, when things didn't go quite right...your boss didn't deduct from your salary, so don't do it to someone else."
ReplyDeleteMy boss can't by law, but we can and WILL as DESERVED. Treat us as HUMANS and we will treat you as such.
Good example of a VERY MINOR mistake that ended up getting a waitress a 12% tip:
At Outback, I ordered a margarita on the rocks with salt, a coke as well, and my husband ordered a diet coke. She even wrote it down. She comes back, the moment she put it in front of me, I could easily see there was no salt, so I mention to her nicely "I ordered it with salt." Instead of ADMITTING FAULT that SHE HAS A SET OF EYES TOO THAT COULD HAVE COMPARED HER WRITTEN ORDER TO THE GLASS AND NOTICED THERE WAS NO SALT ON THE RIM, LIKE DUH, NO, she BLAMED THE BARTENDER BY SAYING "He didn't put it on there." My jaw almost dropped. HOW RUDE, do you see that? TAKE YOUR BLAME IF YOU FUCK UP. Don't be MEAN like that and expect a good tip. A MINOR MISTAKE that I may not have even taken off for, NOW, because the server was a BITCH AND LIED, she got it knocked wayyyy down. I think something else was forgotten throughout the service too, can't remember. Anyway, I couldn’t believe she blamed someone else for something I saw within 2 freakin seconds. She wasn't BLIND, so WHY couldn't she have been NICE about the mistake and said just as I would have "Oh, I'm sorry, let me go get it fixed." Then, when I would have gone back, I would have said "Sorry about that." She didn't ONCE, NOT ONCE APOLOGIZE. I couldn't believe she blamed the bartender for a DUH mistake that was OBVIOUS THE SERVER'S EYES. SHE TOOK THE ORDER, so SHE COULD HAVE NOTICED THE RIM OF THE GLASS. It's not a mistake you see, it's LAZINESS MOST of the time that servers don't want to CHECK OVER things they BRING TO YOUR TABLE. It was only the margarita she brought, because she brought the soft drinks out ahead of time. That's sad, it really is that some servers today are so UNCARING and LAZY like that.
If she would have apologized for it and not blamed anyone else as well as depending obviously on the rest of the service, probably 19% would have been her tip.
I honestly cannot believe someone would be so defensive. WHY do servers feel like it's the first person's fault? The bartender didn't bring my drink to our table nor am I personally tipping him only, so since it is a VERY OBVIOUS mistake that you don't have to TOUCH ANYTHING to notice the mistake, it cannot possibly be the bartender's fault for me receiving the drink without the salt on the rim of the glass. I wish servers would just take the blame and APOLOGIZE. They would get so much better tips if they would just admit fault and be NICE about it. WE KNOW WHO IS AT FAULT, WHY BOTHER TRYING TO COVER IT UP? WE HAVE COMMON SENSE. We weren't born under rocks.
I don't care if my job my boss doesn't take away my salary, because he can't by law, but WE have EVERY RIGHT to decide not to tip or tip low. TIPS ARE INCENTIVES, NOT RIGHTS!!
You have the attitude "WE OWE YOU", but WE DON'T ALWAYS OWE YOU IF YOU TREAT US LIKE SHIT!!
Do you honestly think with that attitude that she compared her written order to the margarita glass? OF COURSE NOT, because she blamed the bartender. It's not the bartender's fault that SHE decided to bring that margarita out wrong. That's HER FAULT 100% since NOBODY ELSE BROUGHT IT OUT and it was AN OBVIOUS MISTAKE. Just take the damn blame if you are at fault. Don't LIE, because we have COMMON SENSE to KNOW WHOSE FAULT IT IS. A CARING, NON-LAZY server would have compared their written order to the drink and told the bartender "The lady said she wanted salt." WHO KNOWS IF SHE PUT IN THE ORDER CORRECTLY EVEN? Not that it matters, because the final result was OBVIOUSLY WRONG.
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ReplyDeleteWith major mistakes like forgetting to put in an order or bringing the completely wrong food, you should ask your manager to comp at least a COKE off the bill or if the person doesn't order a soft drink, at LEAST $2 off the bill. If not, then you should pay $2 out your own pocket if you want a good tip. You should show you care about us, then we will show you we care about you more. Also, the apology should be "I'm SO SORRY about that", NOT just a sorry. Also, if you don't apologize at all for a MAJOR mistake, expect a COMPLETE STIFF for being MEAN, HATEFUL, AND UNCARING.
I don't care if my boss doesn't deduct, because as I stated before, if I RUINED someone's outing, I would EXPECT them to stiff me EVEN IF I would get something comped for them, because you can't bring back someone's time that was lost. I would EXPECT a bad tip if I forgot things and brought out things wrong. I would DESERVE IT for making people get bad service. I would deserve the amount of effort I put into the service. If I would mess up when trying my best, I would still put myself in the customer's shoes by thinking how if that would be ME how I'D FEEL as a customer and know what kind of tip I should receive. Let's say I forgot someone's ranch, then forgot a side dish, I wouldn't expect over 10%-12% for that even with apologies. Sorry, but WHY should they be as nice to me if I messed their outing up? They would feel I didn't CARE about them to check over things, because those were obvious enough mistakes that, in my mind as a customer, that's the way I see those type of errors.
I would expect the customers to tip according to how many mistakes I made and how I handled them. WHY should they give me a good tip if I let's say put one order wrong in a certain party, even with a comp, it doesn't give them back their time or experience and it makes someone else eat without the others at the table or let's others at the table get their food cold or delayed due to the major mistake?
I would expect a stiff if I messed up majorly. It's only fair. I would expect a lowered tip if I would make mistakes. The customers will treat you as you have treated them. Especially, if you didn't ONCE check over things you brought out and then it turns out, obvious, DUH mistakes were made that the customer didn't have to touch their food to notice them, WHAT should you expect? If you aren't CARING about OUR DINING EXPERIENCE, WHY should we CARE as much about YOUR MONEY?
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"If you ever decide to give less than a 20% tip, then you NEED to get a job as a server, because your perspective would definitely change!"
ReplyDeleteWe do at times give less. The reason why is because a lot of the times servers don't apologize even if you are nice and even say "thank you" when they bring out the corrected or forgotten item. They don't try to get a comp when major things go wrong 98% of the time. When you get your order wrong time and time and time again, you will change your attitude.
Tired of the lazy and uncaring servers of the world. WE DON'T OWE YOU 20%, it's EARNED and it depends on HOW NICE YOU ARE AS WELL!!! YOU EARN YOUR TIP, IT'S NOT A RIGHT!! It's not a real mistake if you don't check over things before bringing them out and just trust that things are always right that are obvious mistakes that is. If you haven't tried like that Outback waitress, even if you say you are sorry, HOW can you expect someone to be forgiving towards you if you aren't CARING enough to CARE about them? That waitress should have cared if I had salt on the rim of my glass. That's her JOB to BRING out things as correctly as she possibly can notice without touching the food or drink. I am NOT tipping the bartender, because SHE is tipping the bartender out, so my tip is based on HER performance, NOT the bartender's performance. Since the bartender didn't hand me the drink, it can't be his fault since he wasn't the LAST PERSON to SEE the rim of the glass that wasn't covered up by anything.
Also, another server that runs the food to you MOST of the times when they make mistakes, they don't EVER say they are sorry, EVER. THAT WILL AFFECT THE TIP. THAT PERSON WAS A HUGE PART OF MY SERVICE. While the server may not be at fault for another server/food runner forgetting my side dish if they put the order in right, that affected my wait for eating my food through the person that delivered my food to the table didn't probably read the ticket more than likely, not that they actually just missed it.
Your perspective would change if you kept getting things forgotten about all the time at restaurants. WHAT IS SO FUCKING HARD about remembering a side of ranch with an appetizer for example? If you are that forgetful, offer to bring that out BEFORE the food is ready. I can't stand waiting to eat once my food arrives, because of lazy and uncaring servers.
"He/She is not in the back cooking it."
I am tired of that attitude, because NOT EVERY SINGLE THING that is cooked wrong is the kitchen staff's fault. As I said before, fries can be noticed if they are light or dark as long as they aren't covered up all the way by anything.
Treat us as if that were YOU in the customer's shoes. Wouldn't you want your order right the first time around as far as obvious mistakes go? Wouldn't you want your server to ask the manager to comp something if your food was completely wrong? Wouldn't you want your server to apologize and admit fault when they did something wrong?
"If you ever decide to give less than a 20% tip, then you NEED to get a job as a server, because your perspective would definitely change!"
ReplyDeleteWhen you get overcharges, sometimes major ones, and the server doesn't apologize, you will understand how it feels for them not to care about your money, yet, we should care about theirs?
When you sit for over 15 minutes waiting for a couple of cokes and you saw your server worrying about dirty dishes and even asking other customers what they want without him or her being called over, you treat that server as they have treated YOUR THIRST, LIKE SHIT!! When you see your server hand things out of order on a tray when you waited 45-50 minutes for your food, you will tip as such as they were UNFAIR towards you.
When the server keeps messing up and no apology is given even though you have been very nice and polite to them, you will understand when you feel the tip shouldn't be 20% when they weren't a caring server or nice at all.
Do you ever eat out, because that is how you act?
"If you ever decide to give less than a 20% tip, then you NEED to get a job as a server, because your perspective would definitely change!"
ReplyDeleteI know what I would do as a server when things would go wrong and NOT act like the majority of the uncaring servers out there. For example, if I would overcharge someone, even cents worth, I would ask the manager if he or she could take off a couple of dollars or a soft drink off for the customer's inconvenience. NO servers have done that for us the MANY of times we have had overcharges. If anything, they want to blame others or the menu. Some didn't even say they were sorry. If you don't care about my money, Why should we care as much or if at all about yours?
I would check over the food BEFORE bringing it out and NOT TRUST that other co-workers will not make obvious mistakes. Their mistakes doesn't have to become mine as far as obvious mistakes go that is.
You really act like you are NEVER a customer, for real to say such a thing. You act like you never have receive things wrong in your service.
"You don't need to give a bad tip, because you just don't know what's going on in the server's life."
ReplyDeleteYou don't care if the customer's lives are shitty and they are yelling at you, correct? Of course you don't, so WHY should we care if you are going through something bad on a PERSONAL LEVEL?
I don't see you caring about our money problems by saying "....IF you CAN'T afford a proper tip, then DON'T get the service! A PROPER tip is 20%!!! Not 15%! Not 18%! 20%!", so WHY should we care about yours if you give us mistakes in our dining experience, especially if you aren't nice to us?
WHY should anyone care about someone that is a stranger? Do you care about your ALL your customers on a personal level? Obviously, you don't that you are saying if they can't afford to tip to not eat out, because honestly, if you were poor, you'd go out to eat too and don't deny that you would NEVER GO AGAIN the rest of your life, because that's simply untrue. Unless you love to cook and hate to go out to eat, you are probably going to no matter what kind of financial situation you have.
I bet if you were poor due to let's say you lost your home in a flood and didn't have insurance, that you wouldn't go the rest of your life without eating out and you probably would not tip 20% all the time due to your financial situation. Am I right? If I am, then you are a hypocrite. If I am wrong, tell me WHY? Is it because you wouldn't go out to eat or is it because you would order the cheaper and less things? Do you think most servers that smoke for example would live without their cigarettes to give the proper tip? I think most wouldn't, don't you? Just saying, you are only thinking about YOU, but expect us to think about just you. You have to CARE in order for the customers to care back in the tip.
"If you buy wine, you MUST TIP on the wine, because the server HAS TO TIP out on the wine. So, if you are not tipping on the wine, then the server is paying for your to drink the wine!"
ReplyDeleteWhile I COMPLETELY 100% agree with tipping on the wine as long as the service wasn't a stiffable type of service(meaning unless the service was horrible), I don't see why anyone should CARE about WHAT YOU HAVE TO TIP OUT? That is YOUR PROBLEM, NOT THE CUSTOMER'S PROBLEM.
You are SO SELFISH to mention that. If you gave us extremely bad service to where we stiffed you, do you think we CARE about if you lost money. GOOD FOR YOU if you lost money, because you ruined our outing, so we ruined your tip. That's how it should go. Treat others as they have treated you.
You should lose money if you give horrible service. WHY should the customer care about what YOU have to pay? That's NOT part of the customer's concern nor do a lot of customers know this.
I HATE servers like you that are so SELFISH to mention this. This is NOT our problem. We are tipping YOU, NOT the bartender to give a shit if you have to pay them something. Even if we tip you 25%(which we have many of times tipped 25% and higher), we aren't tipping based on that. We are tipping for the service we received. NO ONE IN THEIR RIGHT MIND TIPS BASED ON WHAT THEIR SERVICE HAS TO TIP OUT. TIPS ARE FOR SERVICE!!! They aren't based on TIP OUTS that the server has to give. NO, we DON'T BY LAW HAVE TO TIP ON WINE OR ANYTHING UNLESS WE HAVE AUTOMATIC GRATUITY ADDED, otherwise, we don't have to tip on any part of our service if we have very bad service.
We don't have to tip JUST BECAUSE you have to tip out the bartender on the wine. That makes NO SENSE. We tip based on SERVICES PROVIDED, NOT if you have to pay something to another co-worker. WHO CARES? NOBODY DOES!! Customers tip based on their service, not on what someone has to pay someone else. You are dumb to think that people tip based on what you have to pay another co-worker. That has ZERO to do with the customer. It's our server's problem if they gave us shitty service they have to pay for us to drink it. Do unto others as they did unto you. You treat us like shit, don't expect a tip. A tip is EARNED.
"Then why would you deduct money from a server, because your day wasn't perfect?"
ReplyDelete1. If I don't get an apology for a mistake my server or another server/food runner made that was obvious the their eyes.
2. If the server makes an obvious mistake that is sort of major or very major.
WHY, because it shows the server most likely isn't trying their best. Think about it, if I bring out the wrong food to someone, doesn't it appear to look like I didn't even LOOK at what I was bringing out if I took the order? Think about how it appears, especially if it's a small party like only 2 people.
When the server isn't nice enough to apologize, WHY should we be as nice to them? We don't have to give a penny, so think about that. If it wasn't perfect, was it because the server didn't bother to even check over anything due to that they were too lazy to and uncaring? It wasn't perfect and they didn't even be NICE enough to apologize? WHY should we be nice back? We don't have to tip. It's not a law.
Shouldn't the customers get what THEY WANT for their money? WHY should they let things slide all the time? Then, you will just keep doing them instead of trying harder next time to prevent them.
It's kind of like if a couple for example would keep giving you 20% even though you mess up their order all the time, you would NEVER LEARN, but if you put your foot down per say and LOWERED the tip, you would LEARN to CHECK OVER THOSE PLATES OF FOOD FOR OBVIOUS ERRORS, because your bills have to get paid SOMEHOW. Get what I am saying?
It's called positive and negative reinforcement. Give 25% and higher for extremely excellent service and for ones that are rude, terrible mean nothing or ones that make some mistakes that don't apologize even less than 15% or ones that make a lot of mistakes 10% or less.
If you hit your hand and it hurts, you would keep doing it? Well, if you got that lower tip, you'd try harder next time to get that better tip. So WHY is it so hard to understand why people would lower the tip when things don't go perfectly? They don't want things to go wrong, so in order to PREVENT them, they TEACH THE SERVER YOU CAN'T GET A GOOD TIP UNLESS YOU DO A GOOD JOB.
If I had a $20 bill for doing nothing for a hour or work for an hour, which one would you choose or would MOST people choose? What is the point of tipping if it's automaticaly given no matter how the service goes? So I should treat you like you did perfectly if you didn't? Unless you have been extremely nice and it was a minor mistake that got fix quickly, you should expect some tip points off so you can LEARN to not do that behavior again to mess up things for other people.
"because they may forget your sauce on the side, because they are busy with a high maintenance"
ReplyDeleteSometimes they should take charge of their tip and offer to bring that sauce out BEFORE the food is ready if they feel they are that forgettful. PREVENT the mistake from happening. Also, MOST of the times it's not a real mistake, it's that the server didn't *COMPARE THE WRITTEN ORDER TO THE FOOD* they were bringing out to me as well.
Even if another server is running the food, YOU COULD HAVE prevented a sauce on the side from being forgotten about by offering to have brought it out AHEAD OF TIME.
Take CHARGE of your own tip is what I am saying.
"table or their mom is in the hospital."
You don't care if the customer's mom is in the hospital, so WHY should we care about YOURS? What goes around, comes around. Don't act like you care about us personally if you don't.
You don't care about our food being right, WHY should we care about your mom being in the hospital? Caring is a 2-way street, NOT a 1-way street.
In order for us to care, YOU have to care first.
WHY should we care what you are going through personally when you don't care about our orders or things that WE are going through on a personal level?
So what your mother is in the hospital, I want my food right, then your tip will show what you get? While it's sad if that were true, you don't care if MY MOM would be in the hospital, so it goes BOTH WAYS. Understand where I am coming from? WE AREN'T IN YOUR PERSONAL LIFE TO GIVE A SHIT about you personally. We want our food and drinks to be as correctly possibly as they can get to us. THAT is what we care about, period!!
Continued next post:
"I'm saying just cut them a little slack, and don't be so critical of every mistake they make...because that all says more about you than them."
ReplyDeleteThen don't be so critical when it comes to the tip that you feel you deserved. WHY can't you try your best? WHY do you have to wait until the food comes out to bring those sauces? You don't. I know, we have had servers VOLUNTARILY at times bring out condiments ahead of time and I have asked servers at times to as well ahead of time.
WHY not try to PREVENT something that you can control from being forgotten about?
Why should I give people slack when a lot of them don't apologize nor do they act like they care nor ask their manager to comp something when something major goes wrong like wrong food or an overcharge? Why should I give you slack if you didn't try your best?
"And servers just can't not come to work, because they are having a bad day. They can't call in and say that and get off work. It doesn't work that way."
It does, it's called QUITTING. There are plenty of server jobs out there. I see people call in all the time and still keep their jobs. No one is making you keep that particular job. Again, you are wrong, it's a CHOICE, not something mandatory.
"They don't have sick days to use either."
I know this already. That has nothing to do with not coming to work.
"And you said, "You don't care about us." That is very presumptuous, because when I served, I did care about my customers."
WHY say we MUST tip on wine then? That is SELFISH, NOT CARING AT ALL about your customers. That is PURE SELFISHNESS talk there.
If you cared about us, you wouldn't care what was going on in your life and put it out of your mind while working in order to CARE about others.
When your mind is on other things, you tend to mess up a lot more.
You call this statement "CARING" about other people: "If you ever decide to give less than a 20% tip, then you NEED to get a job as a server, because your perspective would definitely change!"
That sounds like SELFISH talk to me. You don't see that?
Not taking the blame when something you could have caught yourself that you brought to the table is selfish for your tip as well. You said not to blame servers if the food isn't right.
This is selfish also: "IF you CAN'T afford a proper tip, then DON'T get the service! A PROPER tip is 20%!!! Not 15%!"
So PLEASE REREAD the SELFISH things you say, because you are spouting out selfish things and then say you care. You care about YOURSELF YEAH, NOT YOUR CUSTOMERS, YOUR MONEY is what you care about, that's it.
"but some of it can't be avoided if the server isn't in the in kitchen when the food goes out."
Some, but condiments can, because the server that took the order could have brought them out ahead of time, preventing that other server from forgetting them or not reading the ticket.
"I just want to let you know that it seems you have never waited tables. You seem a little harsh in your opinions, especially considering you have never served in a restaurant."
ReplyDeleteYou don't seem like you get bad service a lot, which we have had YEARS of going out to eat to have the way I look at this the way I do.
You seem like you don't care about your customers and you EXPECT people to tip 20% no matter what you do. Especially, if you are going through something personally, we have to feel sorry for you instead of looking at it as you don't care if certain customers are broke, do you? I would be happy with a TIP of some sort of I were a server, NOT always 20%. I would rather have 10% than zero. WHY not look at it like that instead of you have to be tipped on wine and you have to have 20%. You are very demanding when it comes to tipping.
"You don't need to give a bad tip, because you just don't know what's going on in the server's life."
I don't care what's going on in my server's life. I could CARE LESS and NOBODY DOES except for people that may be your friends or friendly regulars, but that's it. NO ONE ELSE GIVES A CARE about your personal life just as YOU DON'T GIVE A RAT'S ASS about people AFFORDING to be able to tip. You want us to feel sorry for you, but don't feel sorry for the ones that can't afford to tip 20%. You don't care about other people's personal issues, you don't, so WHY should we care about yours ONE SECOND WORTH?
In response to the previous comments made by Springs1: Maybe the continuous bad service you are getting in a reflection of the attitude and behaviors YOU are exerting to the world. If you act higher than mighty to the server maybe you are going to get bad service. There is nothing more annoying than a patron who thinks they are better than the server waiting on them. just a thought....
ReplyDeleteAmberB
ReplyDelete"If you act higher than mighty to the server maybe you are going to get bad service. There is nothing more annoying than a patron who thinks they are better than the server waiting on them. just a thought...."
If the servers wouldn't act so stupid at times like bringing out completely wrong food. I can see if you are serving a large party, but usually it's only just me and my husband, so it's not that difficult to get things right. Especially, sometimes it's one side of ranch missing on ONE appetizer they bring out when THEY took the order. I understand the server is serving other people as well, but they aren't concentrating on the thing that is in their hands and then on top of that, you nicely remind them you ordered a side of ranch, most of the times, they don't even say they are sorry. It's not that most made mistakes, it's that they didn't compare the written order to the food, because they were too lazy and uncaring to do that. So it's not a mistake if you don't try and the server appears to look like an idiot getting obvious things wrong like the completely wrong food they would bring to the table or forgetting/getting wrong an entire side dish.
When you don't act smart, don't expect people to act like they are not better. I am smarter than a lot of these servers that are probably going to get jobs higher than mine as far as common sense goes, because I have common sense and a lot of servers out there act like they have none. I may not be book smart like them, but I do have enough common sense to know what I am bringing out to the customer. I am not saying you can't mess up, but most of the times, it's pure laziness as to why the servers mess up.
I have been brought a black russian when I ordered a white russian once by a waitress. I have been served quesdillas when I ordered bbq chicken nachos from our waiter(it was only me and my husband). I was brought from a waiter of ours mac n' cheese when I ordered a baked potato. When you bring me stuff obviously wrong, do you expect me to think you are smart? LOOK at WTF you are bringing out. I don't get the stupids out there like that, I really don't? They act like they aren't EVER a customer, EVER is the way they act.
There is nothing more annoying than a server that doesn't care about their job enough to TRY THEIR VERY BEST.
When you act like you have no common sense, don't expect me to be as nice to you.